Shipping policy

Shipping Policy

We ship your orders quickly, securely, and discreetly to ensure your privacy is protected every step of the way. As a retailer, we partner with trusted suppliers and carriers to deliver high-quality products safely.

Discreet Packaging & Privacy

  • All packages are shipped in plain, unmarked brown boxes or envelopes with no company name, logos, product descriptions, or hints about the contents on the exterior.
  • The return address uses a generic or neutral name (e.g., "Online Distribution" or similar) to maintain confidentiality.
  • Shipping labels list only necessary details—no references to adult products.
  • Your order history and billing statements will show discreet wording (e.g., no explicit item names if possible via your payment processor).
  • We prioritize your privacy: No one can tell what's inside just by looking at the package.

Shipping Rates & Free Shipping

  • We offer competitive rates based on order weight, size, and destination.
  • Free standard shipping on all orders over $ [e.g., 49/69/99] within the contiguous United States (use a threshold that fits your margins—common in the industry).
  • Standard shipping: $ [e.g., 5.99–9.99] for orders below the free threshold.
  • Expedited options (e.g., 2-day or overnight) available at checkout for an additional fee.
  • International shipping available to select countries (including Canada); rates calculated at checkout. Customs duties, taxes, and fees are the customer's responsibility.
  • Shipping costs are non-refundable unless the order is canceled before processing.

Processing & Shipping Times

  • Orders are typically processed and shipped within 1–2 business days (Monday–Friday), excluding weekends and holidays.
  • Orders placed after [e.g., 2:00 PM EST] or on weekends/holidays may ship the next business day.
  • Once shipped, you'll receive a confirmation email with tracking information (via carriers like USPS, UPS, or FedEx).
  • Estimated delivery times (from ship date):
    • Standard (US domestic): 3–7 business days
    • Expedited (US domestic): 1–3 business days
    • International: 7–21 business days (varies by country and customs)
  • Delays can occur due to high volume, weather, carrier issues, or supplier stock (we'll notify you if there's a backorder).

Order Fulfillment & Carriers

  • We use reliable carriers such as USPS, UPS, and FedEx for domestic and international shipments.
  • Tracking is provided for all orders (where available).
  • Signature may be required for high-value orders or upon request (adult signature for age-verified items if needed).
  • We are not responsible for delays, lost packages, or issues caused by carrier errors, incorrect addresses, or customs holds. However, we'll assist with claims where possible.

Shipping Address & Changes

  • Please double-check your shipping address at checkout—we ship to the address provided.
  • Address changes after processing may incur fees or delays (contact us ASAP).
  • We do not ship to P.O. Boxes for certain carriers or expedited services—use a physical address when possible.

Taxes & Duties

  • Sales tax is automatically calculated and added at checkout for orders shipping to states where we have nexus (including Michigan if applicable under economic nexus rules).
  • For international orders, you may be responsible for import duties, VAT, or customs fees upon delivery—we do not cover these.

Lost, Damaged, or Delayed Shipments

  • If your package is lost, damaged, or significantly delayed, contact customer service within [e.g., 30 days] of the estimated delivery date with your order number and tracking info.
  • We'll work with the carrier to investigate and resolve (replacement, refund, or reship at our discretion).
  • We are not liable for packages marked "delivered" by the carrier if left at the address—consider requiring signature for added security.

International Shipping Notes

  • We ship worldwide to most countries, but some restrictions apply (e.g., certain items may not ship to specific destinations due to laws).
  • Check your local customs regulations—adult products can face restrictions in some countries.
  • We use discreet methods, but we cannot guarantee customs clearance.